Communication between Forwarder and Factory

The freight forwarder will be in touch with your factory one business day after receiving all of the necessary information from you, which includes the commercial invoice, and relevant details for your factory (contact name, address, phone number, email address).

Any additional communication required between your factory and forwarder will be handled by the Freight Team. For any updates or questions, reach out at ship@freightos.com quoting your order number.